Last Updated: August 30, 2026
Overview
Tradeout is a multi-vendor marketplace. Products are sold by independent vendors. This policy applies to all orders placed on tradeout.org.
Eligibility for Returns
- Return Window: 14 calendar days from delivery date
- Items must be unused, unwashed, and in original packaging with tags attached
- Non-returnable: Custom-made items, perishable goods, personal hygiene items, sale/discounted items
- Damaged/Defective Items: Must be reported within 48 hours of delivery — photos required
Return Process
- Contact the vendor via your My Account → Messages within 14 days of delivery
- Receive return instructions from the vendor
- Ship item back to the address provided by the vendor
- Include Order ID on the package
- Shipping costs for returns:
◦ If item is damaged/defective/wrong item → Vendor covers return shipping
◦ If change of mind → Customer pays return shipping
Refund Process
- Once vendor receives & inspects returned item → refund processed within 3–5 business days
- Refund goes to original payment method
- Bank transfers: Allow up to 7 additional business days for funds to reflect
- Partial refunds may be issued if item shows signs of use
- Cash on Delivery orders: Refund processed via bank transfer — please provide your bank details
Exchanges
- Exchanges are subject to vendor availability
- Follow same return process & request exchange in your message
- Price differences must be paid upfront or will be refunded
Marketplace Responsibility
- Each vendor manages their own inventory, shipping, and returns
- Tradeout acts as the marketplace platform — we facilitate transactions but do not manufacture, store, or ship products
- If a vendor fails to respond within 7 days → contact us at support@tradeout.org for assistance
Contact Us
Questions about this policy? Email: support@tradeout.org