We Are Here to Help
Whether you have a question about buying, selling, or the platform itself — our team is ready to assist. Reach out through any of the channels below.
General Support
Questions about your account, orders, or how the platform works.
[email protected]Response within 24 hoursSeller Enquiries
Questions about registration, verification, listings, fees, or payouts.
[email protected]Response within 24 hoursBuyer Protection
Disputes, damaged goods, refund requests, or order issues.
[email protected]Response within 12 hoursPartner & Media Enquiries
Business partnerships, press enquiries, and media requests.
[email protected]Response within 2 business daysSend Us a Message
Fill in the form below and we will get back to you as soon as possible.
Common Pre-Sales Questions
Is it really free to register as a seller?
Yes. Registration and listing products are completely free. We only charge a small commission when you make a sale.
How quickly can I start selling?
After completing registration and verification (typically 1–3 business days), you can list your first product immediately.
Do I need a business registration to sell?
No. Individual sellers, artisans, and cooperatives are welcome. You do not need a formal business registration to trade on TRADEOUT.
What regions can I sell to?
Your products are visible to buyers across Africa and Europe from the moment your store goes live.
Looking for more detailed answers? Visit our full Help Centre.
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